Refund Policy

Last updated 2026-10-17

We want you to be happy with Mokizen Pro. This policy explains when you can get your money back and how to ask. It applies together with our Terms of Service and the consumer law of your country — nothing here takes away a right that law gives you.

1. Pro on the web, paid by card

Card payments for Pro are a subscription (monthly or yearly) sold through Polar (polar.sh), which acts as our reseller and merchant of record: Polar charges your card, issues the receipt and handles sales tax.

First payment: if Pro is not right for you, ask within 14 days of your first payment and we refund it in full.

Renewals: you can cancel at any time from the link in your receipt email or by asking us; Pro then stays on until the end of the period you paid for and you are not charged again. Renewal payments are not refunded, except for a billing error or where the law requires it. If you forgot to cancel and ask within 48 hours of a renewal you have not used, we will refund it.

2. Pro on the web, paid by VietQR / bank transfer

VietQR payments (processed by payOS) buy a fixed period of Pro — 30 or 365 days — and do not renew. Ask within 7 days of paying for a full refund, sent back to the bank account you paid from. After 7 days the period runs until its end and is not refunded, except for a billing error or where the law requires it.

3. Pro bought in the iOS app

Purchases in the iOS app are billed by Apple, and only Apple can refund them: request one at reportaproblem.apple.com. To stop renewals, cancel in iOS Settings › Apple ID › Subscriptions at least 24 hours before the period ends.

4. Telegram Stars purchases

Items bought with Telegram Stars in the Mokizen mini app are delivered at once and are non-refundable, except where the law or Telegram's rules require a refund. For a problem with a Stars payment, send /paysupport to @MokizenTankBot.

5. Billing errors

If you were charged twice, charged after cancelling, or charged an amount different from what was shown, tell us and we refund the difference in full, whatever the method.

6. What happens after a refund

When a payment is refunded, the Pro time it paid for ends and your account returns to the free plan. Your worlds stay saved; anything above the free limits stays viewable but cannot be extended until you upgrade again.

7. How to ask

Use the in-app feedback form (menu ⚙ → Send feedback) or email privacy@mokizen.com, from the email of your Mokizen account, with the date, amount and payment method. We answer within 3 working days; card refunds reach you in 5–10 working days, bank transfers usually within 3 working days.

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